If you wish to return your order you must fill out the enclosed return form and return the package to us. Click here to get to the form.
When we receive your package we check the product(s) and we will refund the amount, you have paid for the product(s).
We will provide your refunds with the same payment method used by you for the original transaction.
The returned item(s) must not show signs of wear, staining or damage. Nor must returned items be tainted with extraneous smell of e.g. perfume or smoke. If so you may lose your purchase amount, in whole or in part.
Read more in our terms of sale and delivery here.
Claims – if something is wrong with the product
You always have two years of warranty. The amount of the item and the shipping costs will be refunded as soon as possible after we have received your returned item, provided that the complaint is justified and timely.
Remember to complete and enclose the return form that came with your invoice and fill out the section on complaint for faster expedition.
If you wish to complain please contact our costumer support at firstname.lastname@example.org
Shipping costs in connection with complaint
When refunding shipping costs in connection with a complaint, you must submit a copy of your receipt for dispatch to email@example.com – remember to enter your order number in the mail.
If we cannot agree on the processing of a claim, you may submit a complaint to:
The Consumer Complaints Board
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.
You can also use the European Commission's complaint portal: ODR.